Professional Summary
Detail-oriented Administrative and IT professional with 4+ years of experience in data management, reporting, and remote team support. Skilled in ERP systems, task coordination, and client communication. Adept at streamlining workflows, preparing documentation, and managing calendars and emails in fast-paced environments. Seeking a remote General Administrative Assistant role to support global teams with efficient operations and organized solutions.
🇬🇧 English (Conversational)
🇮🇩 Bahasa Indonesia (Native)
Core Competencies
Technical Expertise
- ERP Systems (Odoo, SAP, Icount)
- SQL Database Management
- Microsoft Office Suite
- Google Workspace
- Data Entry & Analysis
Quality Assurance
- Manual Software Testing
- Test Case Documentation
- Bug Reporting & Tracking (Jira)
- User Acceptance Testing
- ERP & Web Application Testing
Administrative Excellence
- Virtual Assistance & Remote Support
- Calendar & Email Management
- Document Preparation
- Financial Reporting
- Client Communication
Project Management
- Trello & Notion
- Business Development
- Client Relations Management
- Cross-functional Collaboration
- Workflow Optimization
Professional Experience
Associate Product Executive
PT Nusantara Aplikasi Produk (NAP) IT Consultant, Jakarta
2022 – Present
- Optimized Student Information System workflows, reducing manual reporting time by 25%
- Collaborated with cross-functional teams using Jira to track and deliver 15+ IT projects
- Handled ERP-related tasks and supported clients in system implementation and troubleshooting
Business Development
PT Suka Bantu Orang (STARTNER), Digital Agency Jakarta
2023 – 2025
- Developed and maintained client relationships, contributing to a 20% increase in client acquisition
- Identified new market opportunities and supported proposal preparation for potential partners
- Assisted in creating strategies for service expansion and customer engagement
IT Admin Support
PT Vesperia Global Merdeka, IT Consultant, Jakarta
2020 – 2022
- Trained 50+ employees on IT systems, applications, and ERP tools, improving adoption rate and reducing support tickets by 20%
- Created comprehensive user manuals and tutorial documents to streamline onboarding
- Provided day-to-day technical support, troubleshooting hardware and software issues
Tax Admin Freelance
Flazz Tax, Tax Consultant, Jakarta
2020
- Assisted clients in preparing and filing monthly and annual PPh reports in compliance with Indonesian tax regulations
- Developed and maintained Excel-based tax recap and reporting templates
- Supported freelance projects by coordinating with clients and ensuring timely submission
Finance Admin
Koperasi Anugerah Dana Abadi, Financial Services, Jakarta
2017 – 2020
- Managed daily financial records, invoices, and reporting in compliance with internal policies
- Assisted in budget tracking and reconciled monthly accounts with accuracy
- Provided administrative support to management and clients, improving efficiency by 15%
Education
Bachelor of Information Systems
BINUS University (BiOn)
2022 – Present
Professional Certifications
IBM Summarizing Data Using IBM Granite
IBM
2025
IBM Classifying Data Using IBM Granite
IBM
2025
Awards & Recognition
2nd Winner UX Design Competition - National
University Jember
2023
Article Writing Contest Winner
Kaskus
2020